Frequently Asked Questions

How does BizBitAI work once I sign up?

After you subscribe, we guide you through a simple onboarding process. This includes a short intake, secure access setup, and configuration of your selected automation products. Most clinics are up and running quickly without disruption to daily operations.

Can I purchase a product without a subscription?

At this time, BizBitAI products are not sold as one time purchases. Healthcare AI requires ongoing maintenance, monitoring, and compliance updates. The subscription model allows us to deliver consistent quality, security, and reliability.

How do I receive the product?

BizBitAI products are delivered digitally. Once onboarding is complete, your automations are connected directly to your existing systems such as your EHR, phone system, email, or scheduling tools. There is no software to install on your computers.

Can I upgrade or change my plan later?

Absolutely. BizBitAI is designed to grow with your clinic. You can upgrade, add automations, or adjust your plan as your needs change.

There is no pressure to buy everything at once.

Is BizBitAI a subscription?

Yes. BizBitAI is offered as a monthly subscription. This ensures your automations stay secure, compliant, updated, and continuously improved as AI technology evolves.

Subscriptions also include ongoing monitoring, support, and optimization so you are never left managing AI on your own.

How long does onboarding take?

Onboarding timelines vary depending on the product, but most clinics complete setup over several weeks, not months. We prioritize minimal disruption and clear communication throughout the process.

General FAQs

Do you redesign clinic workflows or processes?

No. BizBitAI does not provide process re-engineering or operational consulting.

We implement AI tools that integrate with existing systems and workflows. To do this responsibly, we document only the workflow steps that interact directly with the AI product.

If broader process changes are needed, we will identify those limitations and discuss options separately.

How do I cancel my BizBitAI subscription?

You can cancel your BizBitAI subscription at any time.

To cancel, simply email us at [your support email] or submit a request through our contact form. There is no requirement to schedule a call.

Once we receive your request, we will confirm cancellation and your subscription will remain active through the end of your current billing period. You will not be charged again after that period.

We believe cancellation should be straightforward and transparent.

What happens to access after I cancel?

Access continues through the end of your current billing period. After that, ongoing services and support conclude unless otherwise agreed.

Is BizBitAI HIPAA compliant?

BizBitAI is designed to support HIPAA compliant workflows and secure handling of protected health information. The platform follows industry best practices for data security, access controls, and privacy safeguards.

BizBitAI also offers a Business Associate Agreement (BAA) on all paid plans to support compliance requirements for covered entities.

Do you sign a Business Associate Agreement (BAA)?

Yes. BizBitAI provides a Business Associate Agreement (BAA) on all paid plans.

The BAA outlines responsibilities for safeguarding protected health information, permitted uses and disclosures, and shared compliance obligations between BizBitAI and our customers.

Is patient data used to train AI models?

No. Patient data processed through BizBitAI is not used to train public or shared AI models.

Data is handled solely to provide the requested services and is processed according to our security and data retention policies.

Patient data is never used beyond the scope of delivering the requested services.

How long is patient data retained?

BizBitAI follows a limited data retention approach.

Transient data used for AI processing is retained for up to 7 days unless a longer retention period is required by contract or applicable regulations. Data is securely deleted once retention periods expire.

Where is data stored?

BizBitAI leverages trusted cloud infrastructure providers that meet healthcare and security standards.

Data is stored and processed in secure environments designed to support confidentiality, integrity, and availability.

Who is responsible for HIPAA compliance?

HIPAA compliance is a shared responsibility.

BizBitAI provides a secure platform and infrastructure, while each clinic remains responsible for how the platform is used, including user access management, internal policies, and compliance procedures.

Security & Compliance